Last updated: 16/03/2025

At Transform To APP, we strive to provide high-quality service and customer satisfaction. However, we understand that there are times when a return or refund request may be necessary. Below, we explain how our policy works.

1. Conditions for Returns and Refunds

  • Request Period: You can request a return or refund after purchase, as long as the work has not yet begun.
  • Unstarted Work: If our team has not begun working on your project, we will process your refund request immediately.
  • Work Started: If work has already begun, no refunds or returns will be issued, as resources have already been allocated.

2. Request Process

  1. Contact Us:
    Send an email to [email protected] with the subject “Refund Request” and provide the following information:
    • Full name.
    • Order number or reference.
    • Reason for the refund request.
  2. Review of the Request:
    Our team will review your request within 24 hours and notify you if it meets the requirements for a refund.
  3. Refund Processing:
    If your request is approved, the refund will be processed within 5-7 business days. The crediting time to your account will depend on your bank.

3. Refund Methods

  • Credit/Debit Card: The refund will be credited to the same card used for the purchase.
  • PayPal: The refund will be sent to the associated PayPal account.

4. Exceptions

Refund requests will not be accepted in the following cases:

  • If work has already started.
  • If more than 7 days have passed since the purchase date.
  • If the service has been used partially or fully.

5. Frequently Asked Questions

  • Can I cancel my order after the work has started?
    No, once the work has started, returns or refunds cannot be processed.
  • How long does it take for a refund to be processed?
    The refund is processed within 5-7 business days, but the crediting time may vary depending on your bank.
  • What happens if my refund request is rejected?
    If your request does not meet the requirements, we will notify you of the reasons and offer alternatives, such as continuing the service or making adjustments to the project.

6. Contact

If you have any questions about our returns and refunds policy, please do not hesitate to contact us: